Archive for the 'import' Tag  

Importing users into Bugzilla

March 8th, 2010

Filed under: Computers and Technology , Software , Work/Professional

Tags: , , ,

For the past 6 months our Web Application Development work-group has been Bugzilla as our issue tracker with quite a bit of success. While it has its warts, Bugzilla seems like a pretty decent issue-tracking system and is flexible enough to fit into a variety of different work-flows. One very important feature of Bugzilla is support for LDAP authentication. This enables any Middlebury College user to log in and report a bug using their standard campus credentials.

While LDAP authentication works great, there is one problem: If a person has never logged into our Bugzilla, we can’t add them to the CC list of an issue. This is important for us because issues usually don’t get submitted directly to the bug tracker, but rather come in via calls, emails, tweets, and face-to-face meetings. We are then left to submit issues to Bugzilla ourselves to keep track of our to-do items. Ideally we’d add the original reporter to the bug’s CC list so that they will automatically be notified as we make progress on the issue, but their Bugzilla account must exist before we can add them to the bug.

Searching about the internet I wasn’t able to find anything about how to import LDAP users (or any kind of users) into Bugzilla, though I was able to find some basic instructions on how to create a single user via Bugzilla’s Perl API. To improve on the lack of user-import support I’ve created an Perl script that creates users from lines in a tab-delimited text file ( as well as a companion PHP script that will export an appropriately-formatted list of users from an Active Directory (LDAP) server (export_users.php).

Continue Reading »